11.1 Non-use of the facilities does not entitle the member to a reduction or refund of membership fees.
11.2 Under certain conditions, the operator offers the possibility of a “Time Stop,” meaning a temporary suspension of the membership. During a suspension, the membership is extended by the approved duration.
A Time Stop is granted in the following cases:
– Medically certified inability to train due to illness or accident.
– Documented travel of more than 28 days (e.g., flight tickets, passport stamps, travel itinerary).
– Documented study stay abroad of more than 28 days.
– Documented work assignment abroad of more than 28 days.
– Pregnancy and maternity (up to 14 weeks). For longer periods, a medical certificate is required. The birth must be documented.
– Military or civil service of more than 21 days (proof via conscription order).
No other reasons entitle the member to a Time Stop. The Time Stop must be requested in advance at reception along with supporting documents. Retroactive approval is only possible in the event of accident/illness or pregnancy/maternity. Time credit is added seamlessly to the membership. Refunds are excluded. In case of misuse, the operator reserves the right to terminate the contract immediately without refund.
11.3 In the event of relocation, refunds of paid membership fees are possible if the new residence is more than 50 km from WAREHOUSE GYM. Fees are refunded pro rata temporis minus an administrative fee of CHF 100. A relocation certificate must be enclosed with the written cancellation.
11.4 In the event of a medically prescribed training exemption, refunds of paid membership fees are possible pro rata temporis. Refunds are reduced by an administrative fee of CHF 100. A medical certificate must be enclosed with the written cancellation.